Maison Chloee
Premium Handcrafted Cakes
Policies & Terms
Privacy Policy
Information We Collect
We collect information that you provide directly to us, including your name, email address, phone number, and delivery address when you place an order or contact us.
How We Use Your Information
We use the information we collect to process your orders, communicate with you about your orders, send you promotional materials (with your consent), and improve our services.
Data Protection
We implement appropriate security measures to protect your personal information. We do not sell, trade, or rent your personal information to third parties.
Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect site functionality.
Terms of Service
Acceptance of Terms
By accessing and using our website, you accept and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
Product Information
We strive to provide accurate product descriptions and images. However, actual products may vary slightly from images due to the handmade nature of our cakes.
Ordering
All orders are subject to availability. We reserve the right to refuse or cancel any order. Custom orders require advance notice (typically 3-5 business days).
Pricing
All prices are listed in USD and are subject to change without notice. Final pricing will be confirmed at the time of order placement.
Refund & Cancellation Policy
Cancellation Policy
Orders may be cancelled up to 48 hours before the scheduled delivery/pickup date for a full refund. Cancellations made within 48 hours may be subject to a 50% cancellation fee.
Refund Policy
We offer full refunds for orders that are cancelled within the cancellation window or if there is a quality issue with your order. Refunds will be processed within 5-10 business days.
Quality Issues
If you are not satisfied with your order due to quality issues, please contact us within 24 hours of delivery/pickup. We will work with you to resolve the issue, including replacement or refund.
Delivery Policy
Delivery Areas
We currently deliver within Palm Desert and surrounding areas. Delivery fees vary based on distance. Free delivery may be available for orders over a certain amount.
Delivery Times
Delivery times are estimates and may vary due to traffic or weather conditions. We will contact you if there are any delays.
Delivery Instructions
Please provide accurate delivery address and contact information. We are not responsible for failed deliveries due to incorrect information provided by the customer.
Customer Rights
Right to Information
You have the right to request information about the ingredients used in our products, especially regarding allergens.
Right to Complain
If you have any concerns or complaints, please contact us at contact@chloeebakery.info. We are committed to resolving any issues promptly.
Allergen Information
Many of our products contain allergens including gluten, dairy, eggs, and nuts. Please inform us of any allergies when placing your order.
Questions About Our Policies?
If you have any questions about our policies, terms, or practices, please don't hesitate to contact us:
Email: contact@chloeebakery.info
Phone: +1 (906) 373-3083
Address: 43530 Tennessee Ave, Palm Desert, CA 92211-7776, United States
Last Updated: November 1, 2025